Refund & Cancellation Policy

1Bug Fixing & One-Time Technical Fixes

2Malware Cleanup & Security Hardening

Every malware cleanup service includes thorough scanning, file and database sanitization, and security hardening:

• Clean Site Guarantee: We guarantee the complete removal of all active malware and backdoors detected during our scans. A verification report is shared post-cleanup.
• 30-Day Reinfection Guarantee: If your site is reinfected within 30 days while our security rules and recommended credentials remain active, we reclean your site at no charge.
• Inability to Clean: If our engineers determine that the site files are irreversibly damaged by ransomware prior to engagement, you will be alerted immediately and refunded.

3Website Development Packages

For turnkey website development packages (e.g., 5-page website at ₹1,499 with 1 year free hosting):

• Before Development Commences: If you request cancellation before our design and development work has started (within 24 hours of ordering), you are eligible for a 100% refund minus payment gateway processing fees.
• During Design Draft Preview: If the initial concept does not meet your expectations, every package includes 2 to 3 rounds of revisions. If you wish to cancel at draft stage before final approval, a 50% partial refund of the design fee applies to cover engineering time spent.
• After Final Approval & Code Handover: Once the website has been approved, connected to your domain, and live credentials handed over, payments are non-refundable.

4Monthly Maintenance Plans

Maintenance subscriptions (starting at ₹999/month) can be cancelled at any time by sending a quick message or email:

• Cancellation takes effect at the end of the current billing cycle; no further charges will occur.
• Partial-month refunds are not issued once maintenance services, server checks, and daily backups have been executed for that billing period.

5Non-Refundable Items

The following third-party costs cannot be refunded under any circumstances:

• Domain registration or transfer fees paid to external registrars (e.g., GoDaddy, Namecheap).
• Commercial third-party theme or plugin licenses purchased specifically on your behalf.
• Server hosting costs once provisioned and allocated.

6Refund Processing Time

Approved refunds are initiated within 24 to 48 hours of verification. Depending on your banking institution or UPI payment provider, the funds will reflect in your original payment method within 5 to 7 business days.