Privacy Policy

1Information We Collect

We collect information directly from you when you submit an enquiry form, contact us on WhatsApp, or engage our services:

• Contact Information: Your name, email address, phone/WhatsApp number, and business name.
• Project Details & Credentials: Website URLs, issue descriptions, CMS/WordPress administrator credentials, FTP/SSH details, or hosting panel access strictly needed to deliver contracted technical services.
• Billing Information: Transaction details, invoices, and payment reference IDs. We do not store raw credit/debit card numbers on our servers; all payments are processed securely through certified payment gateways.
• Automatically Collected Technical Data: IP addresses, browser types, operating systems, referring URLs, and device telemetry gathered via log files and analytics tags.

2How We Use Your Information

3Cookies, Analytics & Pixels

Our website utilizes standard web cookies and measurement technologies to improve site performance and assess campaign conversions:

• Google Analytics (GA4): We use Google Analytics (Property ID: G-M6TTWBTQ7Y) to monitor site traffic and aggregated usage statistics. Google Analytics uses cookies to collect anonymous visitor interactions.
• OpenAI Ads Pixel: We integrate the OpenAI Ads measurement pixel (Pixel ID: Gr2C6ApLqKenWzCGR7LGz9) to understand audience engagement and measure conversion events such as form submissions and package views.
• Cookie Preferences: You can manage or disable cookies at any time through your browser settings. Note that disabling cookies may affect some website conveniences.

4Protection of Server & Login Credentials

5Data Sharing & Third-Party Disclosure

We do not sell your personal data. We disclose information only under the following limited circumstances:

• Infrastructure & Communication Providers: Trusted third-party vendors who provide our mail routing (SMTP), hosting infrastructure, and analytics services under strict confidentiality agreements.
• Legal Obligations: If required by law, court order, or governmental authorities to comply with applicable legal processes.

6Data Retention & Security

We maintain appropriate technical, physical, and administrative safeguards to protect your personal information against unauthorized access, destruction, or disclosure. Client project data and correspondence are retained only for as long as necessary to fulfill project requirements, provide ongoing support, and comply with accounting regulations.

7Your Rights

Depending on your jurisdiction, you may have the right to request access to the personal data we hold about you, request corrections or updates, or request the deletion of your personal records. To exercise any of these rights, please contact us via email.