Got Questions?

Below are some questions that we get on a regular basis, so have a look around! If you have a question that has not been addressed here, contact us and we’ll get you an answer quickly.

Do you offer 24/7 technical support?

Our support hours are 9 AM – 8 PM Eastern Time, Monday through Friday. Any support tickets submitted during off-hours are immediately attended to during our regular support hours. Contact us for more information.

What do you need in order to set up support on my site?

After you have selected and purchased your support plan, you can fill out a Customer Intake Form so we can collect some details about your site. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated.

I have a staging site and a production site. Can you support this?

Yes, weekly updates are performed on the production website under both the BASIC Support and GOLD Support plans. If you have a separate staging environment that you would like to test updates on, you will need to upgrade to our PREMIUM Support plan.

Our PREMIUM Support plan includes connecting your site to a repository, and keeping you informed when the updates are ready for your review on staging before pushing them to production.

I have a staging site and a production site. Can you support this?

We support WordPress Multisite and WordPress Multi-network. Due to the different use cases, database structure and plugin/theme variations, we will request information from you about your existing network so our is as informed as possible from day one regarding configurations that may be unique to your network.

What does logicdigger do if my site has been hacked?

logicdigger continuously monitors customer sites using ongoing security scans by our partner, Sucuri Security. Common issues are also manually checked whenever relevant. Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a security issue does occur, our goal is to respond immediately within business hours. Valid security concerns are of the highest priority over any and all development work, company-wide.

In the event your site is hacked, we have a One-Time Hacked Site Cleanup & Repair service available for $49.

What are the best ways to contact you for support?

We do everything we can to make it as easy as possible for you to get in touch with us for support. All of our support clients have a logocdigger Dashboard Widget installed, if you are an existing client, login to your WordPress site and visit the logicdigger tab in your Dashboard. From there, you can click the support ticket button for assistance. You can also send a direct email to us, anytime, to: help@logicdigger.com

Can Maintainn help me set up an SSL certificate?

Yes, and there are two parts to the process. First, you need to purchase an SSL certificate and have it installed on your website. Once that’s done, your website needs to be configured to use it. We can help you through both parts of the process. Contact Us to get started.

Didn’t find the answer?

0
    Product Price Quantity Total

Cart totals

Subtotal $0.00
Total $0.00